Overview

Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

Return Policy Overview:
Our return policy allows for returns within 3 days of purchase. After this time, we are unable to offer a full refund or exchange.

To be eligible for a return, the item must be unused and in its original packaging. Certain items, such as perishable goods, intimate or sanitary items, and hazardous materials, cannot be returned.

Non-returnable items include gift cards, downloadable software products, and some health and personal care items. A receipt or proof of purchase is required to complete a return.

Please do not send returns back to the manufacturer.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that there are specific circumstances in which only partial refunds will be granted:

– Books with visible signs of use
– Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
– Items not in their original condition or missing parts for reasons not caused by our error
– Items returned more than 07 days after delivery

Refunds will be issued once we receive and inspect your return. You will be notified via email regarding the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within a certain number of days.

If you are experiencing issues with receiving your refund, please check your bank account and contact your credit card company before reaching out for assistance. It may take some time for the refund to be officially posted.

Please contact your bank to inquire about the status of your refund, as there may be a processing time before it is posted.

If you have followed these steps and still have not received your refund, please reach out to us at {email address}.

Refunds are only available for regular priced items, not sale items.

We only offer exchanges for items that are defective or damaged. If you need to exchange an item, please email us at [email protected] and send the item to: AAF01, Dragon Mart, Dubai, United Arab Emirates.

If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the returned item is received. If the item was not marked as a gift, the refund will be issued to the gift giver.
Return Shipping Information
To start the return process, please send your product to: AAF01, Dragon Mart, Dubai, United Arab Emirates.

Please note that you will be responsible for covering the cost of shipping for returning your item. Shipping fees are non-refundable. Any refund issued will have the cost of return shipping deducted from it.

Delivery times for exchanged products may vary depending on your location.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. While we cannot guarantee the reception of your returned item, taking these precautions can provide added security.

Questions or concerns about refunds and returns? Contact us at [email protected] for assistance.

Need help?

Contact us at +971 52 263 1013 for questions related to refunds and returns.